Hi! Welcome to the new website. Are you looking for the old Connectsphere? Shirley Lacy has retired. The old Connectsphere has been shut down and all content removed. We apologise for any inconvenience.
Gather the right information...
What is the service you provide?
What do your customers think about it?
Are you doing the right thing?
Collaboration & Facilitation.
Usability testing & User research.
Workshops & Interviews.
Make better decisions based on evidence...
What are your customer touchpoints?
How and what can be changed?
Are you doing the right thing in the right way?
Product & UX Strategy.
Creativity & Design Thinking.
Service Design & User Experience.
Deliver more value together...
How can you realise and demonstrate benefits?
Is it having a meaningful impact?
Are you continuing to do the right thing?
UI Design & Development.
Lean/Agile & Project Management.
Prototyping & Usability Testing.
Change is hard. From building initial design capability through training to shaping a culture of design and change. I can help to make improvements & change continuous.
I can help you to imagine new products, services and experiences. Then I can help you to make them into reality, working closely with your teams to ensure delivery.
Before you make a decision why not understand what the situation is first. I can interview users and employees to give you the best basis for your decisions.
Mael Plaine -
Team Member at Arcus Global
- Developer at Arcus Global
- Manager at Abcam
- Head of development at Arcus
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