Gather the right information...
What is the service you provide?
What do your customers think about it?
Are you doing the right thing?
Collaboration & Facilitation.
Usability testing & User research.
Workshops & Interviews.
Make better decisions based on evidence...
What are your customer touchpoints?
How and what can be changed?
Are you doing the right thing in the right way?
Product & UX Strategy.
Creativity & Design Thinking.
Service Design & User Experience.
Deliver more value together...
How can you realise and demonstrate benefits?
Is it having a meaningful impact?
Are you continuing to do the right thing?
UI Design & Development.
Lean/Agile & Project Management.
Prototyping & Usability Testing.
Change is hard. From building initial design capability through training to shaping a culture of design and change. I can help to make improvements & change continuous.
I can help you to imagine new products, services and experiences. Then I can help you to make them into reality, working closely with your teams to ensure delivery.
Before you make a decision why not understand what the situation is first. I can interview users and employees to give you the best basis for your decisions.
Mael Plaine -
Team Member at Arcus Global
- Developer at Arcus Global
- Manager at Abcam
- Head of development at Arcus
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